I had the same problems with ACER or more to the point Highpoint repair centre in sydney. I called them and emailed them and all i got was lip service. This was my first reply, it looked promising.
Thankyou for highlighting your concerns with Acer/Highpoint.
I am part of the Customer Service Team here at Highpoint and deal with such complaints.
If possible, could you please advise the serial number or reference number corresponding to your unit.
I will further assess the issue for you.
Thankyou for your time.
Best Regards
that was on Wednesday, August 08, 2007 11:15 AM .I got my lap top back on Wednesday 19th of september. Only to find the had not returned my power adaptor ,making the pc usless after an hour .I thought ok no problem call them and have it sent down. Sure enough the person on the phone said that is dreadful i will get onto it straight away and get back to you today'wednesday' silly me i believed him. Frday morning still nothing not even a call, so once again i'[m on the phone and get through to another person that asures me he will get action today.
Guess what ?
I have had with this service even the laptop they repaired come back covered in grime .All this from a company this size, it must be some kind of joke.
I WAS told by one of them they where in the middle of changes there , not our problem even if its true.
Buying ACER I have found is just the begining of you troubles if you want service, so before you decide try a google search or click a label below.The video is extreme but I have felt like doing this with my laptop.
http://www.avoidacer.com/ I am not doing this out of anger or spite,I am just frustrated by their lack of care and their treatment.
Tuesday, September 25, 2007
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